By Aaron Harrison : Development Engineer at IPCommute UK What seems like a very long time ago, I became interested in the AXL (Administrative XML Layer) API available on Cisco Unified Communications Manager (formerly CallManager) systems. This API allows you to make configuration changes in a ..

By Aaron Harrison : Development Engineer at IPCommute UKRecently I wanted to do a little feasibility check into what would be involved in developing our Phone Customiser so that it could be used to manage images on a Cisco Communications Manager Express (CME) system. I've al..

By Aaron Harrison : Development Engineer at IPCommute UKThere are lots of scenarios I come up against where I need to quickly get a new lab system built, and don't have the correct bootable DVD to hand. For some versions of the applications I work with, I can use an older DV..

By Aaron Harrison : Development Engineer at IPCommute UKI've noticed that one of the major oversights in a Cisco Contact Centre Express deployment is a reasonable wallboard. There are lots of suppliers of these products out there, and in my experience these vary from good, but complex and expensive..

By Aaron Harrison : Development Engineer at IPCommute UKCisco Option files (COP Files) are released for Cisco Unified Communications Manager (CUCM) to add new functionality, fixes, and other optional components such as locales or phone firmware.Each COP file is essentially an archive of files - som..